Your Klarna invoice stipulating the deadline date for payment will be emailed to you as soon as your order has been shipped.
The payment deadline is 30 days after you receive your statement.
Your right to return items isn't affected by the payment period, and you'll only have to pay for the items that you keep.
If you have returned unwanted items from an order purchased using Klarna and your payment deadline is approaching, we recommend extending the deadline to avoid charges. You can do this through the Klarna portal.
Klarna will send an email reminder 2 days before the payment deadline.
If you have received a further notification stipulating that the payment due date has passed but you have already returned items to us, please contact Klarna Customer Service.
The shipping time-frame for returning unwanted items back to us is dependent on the delivery service that you select. Please check with your postal service for delivery timescales.
From receipt of your parcel, allow the returns department up to 3 days for your return to be processed.
Once we have processed your return, you will receive an updated Klarna invoice. If any items in the order are kept or postage costs need to be paid, please select the link included in the updated email, to pay off your bill.