Where is my order?

Tracking your order is easy!

Simply log in to your Just Hype account, select the order in the ‘my orders’ section. Then proceed to copy and paste the tracking reference number provided into the relative application as follows:

https://www.royalmail.com/track-your-item

http://www.dpdlocal.co.uk

http://www.dhl.co.uk/en/express/tracking.html

If the tracking information is not displayed on your account, please contact the customer service team* on [e-mail] or via our Live Chat feature on the website with your name and order number so they can assist with your enquiry.

*Please note if you have not received your order and the tracking information shows it has been delivered, you must contact us asap and within 7 days of the delivery date so we can open an investigation with the courier.*