Klarna is a payment method that offers UK customers the option to buy now and pay later at no extra cost. It conveniently allows you to place your order, try on your items, return any unwanted items and only pay for the items kept.
This payment option is available on orders dependant on many factors such as the customer’s age, order value, item availability and at what time the order is placed.
Unfortunately, if Klarna is not displayed as a payment option at checkout, this method of payment is not available for your order.
Once you have placed your order, you will receive an email from Klarna within 48 hours that includes a statement and payment instructions.
From that purchase date, you have 30 days to complete your payment with Klarna.
Klarna will send an email reminder 2 days before the payment deadline.
You can complete payment online by following the link provided in the Klarna confirmation email.
To ensure that all statements and notification emails are received, please ensure that the contact number and email address under your order are correct.
If you have issues placing an order with Klarna, it may be due to one of the following reasons,
The billing address entered needs to be the same address that your debit/credit card is registered to.
Please pay-off any outstanding Klarna payments. Once these are paid off, please allow 24 hours before trying to pay through Klarna again.
You may not have filled a required field at the checkout stage, such as your date of birth.
If you have not used Klarna as a payment method before, please ensure that the billing address is the same as the shipping address.
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