For orders dispatched using the next day or express delivery service, if no recipient is present to accept the parcel, it will be delivered to a neighbour or the courier will attempt a re-delivery the following day. After a couple of attempted deliveries, the courier may hold the parcel at the local delivery office or return it back to us. We will contact you upon receipt of the parcel.
For orders dispatched using standard delivery, your parcel may be delivered to a neighbour or will be held at the delivery office, awaiting a collection or instructions for a re-delivery. After 18 days of holding the parcel, Royal Mail will return the parcel back to us. We will contact you upon receipt of the parcel.